Privacy Policy

1. Who We Are

SEND Friends is run by Leanne Thompson, Peer Support Facilitator.
Contact: info@sendfriends.co.uk
Website: www.sendfriends.co.uk
SEND Friends is registered with the Information Commissioner's Office (ICO) as a sole trader offering parent peer support and training.

2. What Information We Collect

We may collect and store the following personal data:

  • Name and contact details (email, phone number)

  • Information shared in support sessions (e.g. your child's strengths, difficulties, or support history)

  • Website use data (e.g. IP address, browser type, access times)

  • Payment and invoicing details (via secure third-party platforms)

We do not collect unnecessary or excessive data.

3. How and Why We Use Your Information

We use your information to:

  • Provide peer support services

  • Communicate with you about appointments or updates

  • Keep basic records of support given

  • Improve our website and services

  • Comply with legal obligations (e.g. safeguarding, tax)

We rely on the lawful basis of consent, contract, or legitimate interest, depending on the nature of the contact.

4. How Your Data Is Stored

Your personal data is:

  • Stored securely on password-protected devices and/or GDPR-compliant cloud services

  • Only accessed by Leanne Thompson

  • Never sold or shared for marketing purposes

  • Kept for no longer than necessary (usually up to 6 years for tax/legal reasons)

5. Confidentiality and Safeguarding

All personal information shared in sessions is confidential, except where:

  • There is a safeguarding concern (risk of harm to a child or vulnerable person)

  • We are required to share information by law

6. Your Rights

You have the right to:

  • Access the data we hold about you

  • Request corrections to inaccurate information

  • Ask for your data to be deleted (in certain cases)

  • Withdraw consent at any time (if consent was the legal basis for processing)

  • Lodge a complaint with the Information Commissioner's Office (ICO)

You can contact us at info@sendfriends.co.uk to make a request.

7. Cookies & Website Analytics

This website may use cookies or simple analytics to improve your experience. These do not identify you personally. You can choose to disable cookies via your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.